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Which device operating systems (OS versions), devices, and browsers are supported? (System Requirements)
How do I find my iOS device UDID?
Which poll and survey tools do you recommend for Audience Response?
My PDF file is large. How do I reduce file size? Compress PDF?
My Beacon alert is not showing up?
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For Meeting Planners: Getting Started with EventPilot
Where do I find a list of deliverables to get started with my project?
Where can I see a feature overview of the app?
ScreenShot Specifications for iOS Submission
How can I use the app to generate sponsor revenue?
How do I set up a Google Play developer account and give ATIV access?
See all 17 articles
Attendee Questions & Onsite Support
How do I install the event app?
During install, why does Android require a set of permission? For example to access storage or call info?
How can I tell which OS version I have installed?
What is my Event Code?
I don’t have an iPhone, iPad, or Android device - what do I do?
See all 71 articles
Conference Apps Tips & Tricks for Meeting Planners
How do I take screenshots on iOS (iPhone, iPod Touch, iPad) or Android?
I want my Google Forms to send me an email when I receive a response. How do I that?
Can I get a heatmap with detailed route, traffic, or popular area analytics?
How do I add an iOS Smart App Banner on my website?
How much bandwidth do I need to have at my events?
See all 7 articles
PosterBridge by ATIV
What is PosterBridge?
How do I create the list of poster presenters or exhibitors that can access the emails submitted by attendees?
How do I print my PosterBridge QR codes?
How do I add links for recorded sessions and presentations to the platform?
How do I configure my Vimeo account settings?
Adding and Managing Virtual Sessions
Why do I need a host for my virtual sessions?
How do I add live virtual sessions or webinars to my app? (Filter4 Keywords)
How do I set up my Zoom account to work with EventPilot Virtual Sessions? (Zoom Settings / Group Management)
Who hosts my Zoom Webinars? How do they log in? How do webinar hosts start the webinar?
With the Zoom integration, how are my speakers notified?
See all 33 articles
Viewing and Presenting Virtual Sessions or Webinars
Zoom Virtual Session Participant Guide
How do I claim the host in a Zoom Virtual Meeting?
How do I assign the co-host or panelist role to another speaker in an ongoing Zoom event?
How do I mute all participants in a Zoom Virtual Meeting?
How do I share my screen in a virtual session with Zoom Meeting?
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Virtual Session Licenses Exceeded
I cannot view the virtual sessions or webinar on the Online Planner?
How do I resolve when Virtual Sessions / Webinars do not match Agenda data?
How to download Zoom analytics and attendee participant list?
How do I create an ePoster or Virtual Poster? How should I size my Poster?
How do I upload my virtual poster / record audio to my eposter PDF?
Why does the resolution change for my poster after upload?
I am trying to record audio to my ePoster / PDF slides, but the audio cuts out / no audio?
My presentation video (MP4) is too long. How do I shorten it?
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Help Desk Software
by Freshdesk Support Desk