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Which device operating systems (OS versions), devices, and browsers are supported? (System Requirements)
How do I find my iOS device UDID?
Which poll and survey tools do you recommend for Audience Response?
My PDF file is large. How do I reduce file size? Compress PDF?
What do I do if I see an inappropriate Tweet in the EventPilot app?
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For Meeting Planners: Getting Started with EventPilot
Where do I find a list of deliverables to get started with my project?
Where can I see a feature overview of the app?
ScreenShot Specifications for iOS Submission
How can I use the app to generate sponsor revenue?
How do I set up a Google Play developer account and give ATIV access?
See all 18 articles
Attendee Questions & Onsite Support
How do I install the event app?
During install, why does Android require a set of permission? For example to access storage or call info?
How can I tell which OS version I have installed?
What is my Event Code?
I don’t have an iPhone, iPad, or Android device - what do I do?
See all 72 articles
Conference Apps Tips & Tricks for Meeting Planners
How do I take screenshots on iOS (iPhone, iPod Touch, iPad) or Android?
I want my Google Forms to send me an email when I receive a response. How do I that?
Can I get a heatmap with detailed route, traffic, or popular area analytics?
How do I add an iOS Smart App Banner on my website?
How much bandwidth do I need to have at my events?
See all 7 articles
PosterBridge by ATIV
What is PosterBridge?
How do I create the list of poster presenters or exhibitors that can access the emails submitted by attendees?
How do I print my PosterBridge QR codes?
How do I add links for recorded sessions and presentations to the platform?
How do I configure my Vimeo account settings?
Adding and Managing Virtual Sessions
Why do I need a host for my virtual sessions?
How do I add live virtual sessions or webinars to my app? (tag sessions with Filter4 Keywords)
How do I set up my Zoom account to work with EventPilot Virtual Sessions? (Zoom Settings / Group Management)
Who hosts my Zoom Webinars? How do they log in? How do webinar hosts start the webinar?
With the Zoom integration, how are my speakers notified?
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Viewing and Presenting Virtual Sessions or Webinars
Zoom Virtual Session Participant Guide
How do I claim the host in a Zoom Virtual Meeting?
How do I assign the co-host or panelist role to another speaker in an ongoing Zoom event?
How do I mute all participants in a Zoom Virtual Meeting?
How do I share my screen in a virtual session with Zoom Meeting?
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Virtual Session Licenses Exceeded
I cannot view the virtual sessions or webinar on the Online Planner?
How do I resolve when Virtual Sessions / Webinars do not match Agenda data?
How to download Zoom analytics and attendee participant list?
How do I create an ePoster or Virtual Poster? How should I size my Poster?
How do I upload my virtual poster / record audio to my eposter PDF?
Why does the resolution change for my poster after upload?
I am trying to record audio to my ePoster / PDF slides, but the audio cuts out / no audio?
My presentation video (MP4) is too long. How do I shorten it?
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Help Desk Software
by Freshdesk Support Desk