EventPilot Support

FAQ 15

• Which device operating systems (OS versions), devices, and browsers are supported? (System Requirements)
• How do I find my iOS device UDID?
• Which poll and survey tools do you recommend for Audience Response?
• My PDF file is large. How do I reduce file size? Compress PDF?
• My Beacon alert is not showing up?

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For Meeting Planners: Getting Started with EventPilot 15

• Where do I find a list of deliverables to get started with my project?
• Where can I see a feature overview of the app?
• ScreenShot Specifications for iOS Submission
• How can I use the app to generate sponsor revenue?
• How do I set up a Google Play developer account and give ATIV access?

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Attendee Questions & Onsite Support 71

• How do I install the event app?
• During install, why does Android require a set of permission? For example to access storage or call info?
• How can I tell which OS version I have installed?
• What is my Event Code?
• I don’t have an iPhone, iPad, or Android device - what do I do?

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Conference Apps Tips & Tricks for Meeting Planners 7

• How do I take screenshots on iOS (iPhone, iPod Touch, iPad) or Android?
• I want my Google Forms to send me an email when I receive a response. How do I that?
• Can I get a heatmap with detailed route, traffic, or popular area analytics?
• How do I add an iOS Smart App Banner on my website?
• How much bandwidth do I need to have at my events?

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PosterBridge Setup 3

• What is PosterBridge?
• How do I create the list of poster presenters or exhibitors that can access the emails submitted by attendees?
• How do I print my PosterBridge QR codes?

Adding Recordings 2

• How do I add links for recorded sessions and presentations to the platform?
• How do I configure my Vimeo account settings?

Adding and Managing Virtual Sessions 32

• Why do I need a host for my virtual sessions?
• How do I add live virtual sessions or webinars to my app? (Filter4 Keywords)
• How do I set up my Zoom account to work with EventPilot Virtual Sessions? (Zoom Settings / Group Management)
• Who hosts my Zoom Webinars? How do they log in? How do webinar hosts start the webinar?
• With the Zoom integration, how are my speakers notified?

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Viewing and Presenting Virtual Sessions or Webinars 19

• Zoom Virtual Session Participant Guide
• How do I claim the host in a Zoom Virtual Meeting?
• How do I assign the co-host or panelist role to another speaker in an ongoing Zoom event?
• How do I mute all participants in a Zoom Virtual Meeting?
• How do I share my screen in a virtual session with Zoom Meeting?

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Troubleshooting 4

• Virtual Session Licenses Exceeded
• I cannot view the virtual sessions or webinar on the Online Planner?
• How do I resolve when Virtual Sessions / Webinars do not match Agenda data?
• How to download Zoom analytics and attendee participant list?

Content Submission 4

• How do I create an ePoster or Virtual Poster? How should I size my Poster?
• How do I upload my virtual poster / record audio to my eposter PDF?
• Why does the resolution change for my poster after upload?
• I am trying to record audio to my ePoster / PDF slides, but the audio cuts out / no audio?