What happens with login for Opted out users in Maritz (Experient) registration?

Modified on Mon, 07 Mar 2022 at 04:35 PM

To review the specific set up for your project, please speak to your CRM as this may not apply to your event.

Experient allows attendees to opt out of releasing information during the registration process, which changes first and last names to OPTOUT in the Experient data. Opted out attendees are blocked from logging into the app and are not included in the attendee list.

Impacted data sets:

  • Attendee List
  • Authentication

In order to log into the app or to appear on the attendee list, attendees need to change their setting in Experient. Please inform your attendees how to change that setting or who to contact if they are unable to login.

We also recommend to update the authentication description in the CMS to include:

Note: If you selected opt out during your registration, you will not be able to log into the app. Please update your setting by accessing your registration online, calling 847.996.5829 (9:00am and 5:00pm EST M-F), or emailing contact@experient-inc.com

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