To review the specific set up for your project, please speak to your Project Manager as this may not apply to your event.

Maritz allows attendees to opt out of releasing information during the registration process, which changes first and last names to OPTOUT in the Maritz attendee data. Opted out attendees are blocked from logging into the app and are not included in the attendee list.

Impacted data sets:

• Attendee List
• Authentication

In order to log into the app or to appear on the attendee list, attendees need to change their setting in Maritz. Please inform your attendees how to change that setting or who to contact if they are unable to login.

Test the login experience using an opt out registration - the system should display an error message specific for the reason why the user cannot log in and to change their opt out to opt in.

3 Tips to Communicate Opt In

1) Display prompt during registration

Contact your Maritz account manager to request displaying a prompt when a user chooses to opt out. The prompt would include text to inform the user that they will not be able to log into the event platform or mobile app unless they opt in. 

2) Customize the EventPilot login screen

1. Log in to the Conference App Builder and navigate to Settings > Auth Settings
2. You should see Authentication Type: Registration Provider Maritz API 
3. Click the Edit icon 
4. Jump to step 3 Instructions
5. Update the instructions that appear in the app's settings page
   1. Settings page - text appears above the loving button:
   2. Login Instructions - text appears above the actual login:
      
6. Fill in the Username Hint Text (e.g. Registration ID)
7. Fill in Password Hint Text (e.g. Last Name)
8. Click Done
9. Publish a data update

Sample text to add for Maritz: 
Note: If you selected opt out for data sharing (GDPR) during your registration, you will not be able to log into the app. Please update your setting by accessing your registration online or submit a ticket for assistance.

Link the text submit a ticket to this website (use external browser option)

https://ews.experientevent.com/realtimeservices/help.html

3) Update the App Help Page

1. Log in to the Conference App Builder and navigate to Design > Custom Views
2. Find the custom view App Help. and click the Pencil icon to edit
3. Click the Dubplicate button on an existing title > click the pencil to edit and change the title to Can't log in?
4. Drag in a new Paragraph object from the left hand slide into the builder on the right just below your new title
5. Click the Pencil icon hovering over your new paragraph object
6. In the paragraph editing dialog, add any details about the opt out and how to opt in in the text field. Include the same paragraph
   
   If you selected opt out for data sharing (GDPR) during your registration, you will not be able to log into the app. Please update your setting by accessing your registration online or submit a ticket for assistance