Alert Report

Modified on Wed, 30 Mar 2022 at 05:58 PM

Analytics Definitions provided in <AppName>_AlertReport.csv

  1. Unique User Views - Based on logged-in users (all platforms). Unique User Views count views whether seen as pop-up or on home screen (doesn't double-count same user on same alert ID).  
    1. Note: Beacon Alerts are no longer supported
  2. Unique User Clicks - Based on logged-in users (all platforms). Unique User Clicks are counted only if user clicks "OK" on pop-up or clicks on card on home page to see full page view of alert, but does not double-count for same user.
  3. Unique Click-Through Rate - Percentage of unique users who clicked on the ad banner after viewing it: Unique User Clicks / Unique User Views (all platforms).
  4. Impressions - Non-unique user views based on logged-in users' views in native and web/planner.  They are counted whether seen on the home screen or as a pop-up, regardless of what action is taken on the alert or card.

You can download the Alert Report on the Home > Status > Alert Report page in the CMS by selecting the icon to the right-hand side of the page:

The percentages at the top of the page for iOS & Android are based on the following conditions being met: 

  • Project Settings' Location Alerts is toggled ON
  • Location Alerts (and/or Automatic GPS Alerts) are present in the app
  • Both iOS & Android users have logged into the app
  • For iOS users, they may have selected "Always" or "Only While Using App" 
  • Percentages update nightly, users who change their opt-in status will be removed from the percentage when/if they restart the app

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article