Typically, each registered attendee has a unique email address associated via the registration system. Attendees should be receiving emails from you directly and independent from the event app or the app's notification settings. Professional attendees are likely to keep checking emails regularly to keep up to date with work emails and would be receiving your emergency email.
Social Media
Social media acts as a great news feed aggregator and is a fast solution to send emergency information. You may have users actively following your X (formerly Twitter) or Bluesky feed using apps on their devices. EventPilot users will see your posts in the activity feed on the home screen, so even if they have notifications for the app turned off, the information would be pulled into the app.
Text Messaging
If you collect cell phone numbers during registration, an SMS text message is a great way to communicate emergency information.
True app Push Notifications are not reliable - they are not considered an emergency notification service
You can send an email or text message independent from user’s WiFi access
You reach a much larger group of attendees, including users who have not installed the native app at all or are only using the webapp.
You reach users that have turned off notifications for your event app
You reach attendees that have turned cellular data/WiFi off completely
Event App
You can send scheduled notifications to the app, which active users with internet access will receive if the app is open.
Users that don't currently have the app open must open the app periodically in order to receive new scheduled notifications. Scheduled notifications appear on the EventPilot Home Screen in case users have notifications turned OFF.
Please note: Users that do not have internet access or are not actively using the app will not receive the notifications. We recommend using additional notification channels such as email, social media, and text messaging.
Emergency and Government Alerts
Wireless emergency alerts are designed to alert people via their phones about three types of emergencies: imminent threats (including extreme or severe weather), AMBER alerts, and presidential alerts (alerts issued by the president).
Learn more on activating or deactivating these alerts on iPhone and Apple Watch https://support.apple.com/en-ie/HT202743