How are Web App and Planner downloads calculated in Analytics?

Modified on Mon, 20 Jun 2022 at 12:53 PM

Unique Users in Usage Reports

For iOS and Android, these counts are the unique logged in users. See this article for more information: https://support-eventpilot.ativsoftware.com/en/support/solutions/articles/24000001202


For web and planner, the counts are tracked with browser cookies. The Web App only records a count if the home screen is visited. The planner always records a count when visited. A user does not need to be logged in. Cookie deletion (e.g. a user clears their browsing history) or accesses by the same user on multiple browsers (e.g. a user visits the planner in Safari one day but Chrome the next) will cause additional counts.



Downloads/Devices on Insights

On iOS and Android, this is the number of times the app has been downloaded and opened. It does not require a user to be logged in.


On Web App and Planner, a user must not be logged-in for the system to count the “download.” A unique user is one who has visited the Web App or Planner (at least once) causing the system to store a flag in local storage and send a single request to the server indicating a "download." Under normal circumstances this only occurs once, unless the user's local storage is cleared, which can happen if changing browsers or a hard cache refresh of the page is made. (See above.)

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article