You can cancel a subscription at any time using the Conference App Builder. The cancellation will apply to the next renewal date.
- The project owner must log into the Conference App Builder: https://portal.ativ.me
- Click the circular profile icon on the top right
- Click Manage Account
- Click on Cancel Subscription
- If you do not see any projects, please ensure you are logged in as the Project Owner. You can check the team on a project by clicking the X then selecting Manage Team. If you are not the owner, please contact the owner to log in and cancel.
- If the Project Owner is no longer with your organization, please contact support@ativsoftware.com with your project details, your name, and the email address you use to log in.
- If you do not see any projects, please ensure you are logged in as the Project Owner. You can check the team on a project by clicking the X then selecting Manage Team. If you are not the owner, please contact the owner to log in and cancel.
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