I received a new version of a PDF with the same file name. How do I force the app to re-download the PDF if it has been cached already?

Modified on Tue, 7 Feb, 2023 at 4:32 PM

Media items of type PDF that link to an actual .pdf file on a server are automatically cached in the native apps (iOS and Android). 

If you need to update a PDF file that your attendees may have already downloaded, you can simply append a ?<versionnumber> to the end of your media item URL. 

For example:

Your first version you included in the app had the following link:


Imagine you have updated the file on the server. The file name on the server remains exactly the same. How would the app know that there is a new version? 

You would update the URL by appending ?1 (either manually in the Conference App Builder or via your data import):


If you update the document again, change the ?1 into ?2 in the Conference App Builder:


This minor version indicator will trigger a new download of the file, even if the user has already downloaded and a cached the original version.