Your app may be set up to authenticate against the registration system or the association's member data base. Authentication requires entering a username and a password. The username field could be setup to be your badge ID, email address, or registration number. The password field could be set up to be your last name, email address, or registration number. Please ensure to closely follow the instructions in the login dialog that provide information which username and password to use to authenticate.
When entering your username and password, pay attention to the following:
- Make sure that you are not adding accidental spaces before or after your username or password
- If the app is linked to the registration system, ensure to enter your last name exactly the same way as you entered it when you registered for the event, including any symbols and upper/lower case. For example, if you registered as "SMITH-Westford" you must enter "SMITH-Westford" in the password field. "Smith Westford" does not match exactly and will not authenticate.
Once logged in, already scheduled sessions from a web planner or another device will download into the app. While logged in, notes, stars, scheduled sessions, comments, messaging (if applicable) start syncing across devices. If you have trouble logging in, please contact your organizer for assistance or, for apps that don't require a login at startup, submit a support ticket via the app's feedback form.
If your organizer has set up a tight integration with a membership system, the login screen has to open as a popup window.
How to disable pop-up blockers so I can see the login window?