If most users are receiving updates except for some, user's device model or settings may prevent the app from running correctly. Please direct them to the web app version.
If most users are not receiving the updates, please test if you can receive the update by switching to your cell data plan and turning off the connection to the local venue Wi-Fi. If you can receive the data update using your cell network, the venue Wi-Fi network may be too limited or overloaded to handle the requests. Please contact your local provider to possibly increase the number of simultaneous connections or bandwidth and confirm that ATIV’s IP addresses are not being blocked. An Email with the list of IP addresses was sent during app development to the organizer. To ensure best experience for your attendees, limit publishing data updates to once or twice a day.
If you do not receive data updates via your cell connections, please inform the person responsible for implementing the app to immediately contact ATIV Software or submit a ticket via this knowledge base portal.