Data displays in Conference App Builder but not in app

If you can see the data in the App Builder but you are not seeing it in the mobile app, your app may be outdated and you are not running the latest data version or you may be looking at the proof versus the live app version. 

1. Ensure you publish your updated data to proof first by clicking the Publish > Publish Proof Data button and then test on a device where you have the proof version installed. If you purchased a subscription version, your project is always live. In this case, click the Publish button and test on your device normally. 
2. Determine which data version your content is published on
   In the Conference App Builder, when you click the Publish button on a Pro project, you generally see Publish Proof and Live data displaying a data version number on the left (see screenshot below). For Subscription projects, you only see live data.
   The number on the left is your data version. The example below is on Proof 56. This indicates that the project has been published to proof a few times since the last time the live app was updated. the Live version is still on an older data set, 52, that was published 5 days ago.
   
   
3. Check your native app > More > About EventPilot
   1. Manifest Version tells you if you are looking at proof or if you are looking at the live app version
   2. Manifest Publish tells you which data set you currently have loaded. 
4. Proof: When you publish proof data, ensure you are using the Proof version of the app and that you have the matching proof data version loaded. 
5. Live: When you publish to live data, ensure you are using the Live version of the app and that you have the matching live data version loaded. 

Learn how to receive data updates in the app: Content seems missing from app? How do I get a data update? How do I fully restart the app?

Data does NOT display in Conference App Builder

1. Data not imported 

If you are importing data from a spreadsheet or a third party vendor, check when you last imported the dataset. If you have not yet imported since you made changes in the data source, run an import. 

1. On the Conference App Builder Home Screen, click the Import All button
2. Click Start 
3. Wait until all imports are completed. If you see any errors, check the data errors and correct those in your source. 
4. Once all data is imported without errors, click Publish and Publish Proof Data 
5. Receive the new data version in your proof app and double check the data appears
6. Then proceed to publishing to live Publish > Publish Live Data

2. Data Errors 

If you are importing data from a spreadsheet or a third party vendor, the data source may have an error that needs to be corrected in the source. Double check the table to see if you see an import error. If you see any error, click on the red text to learn why your particular record was excluded from import. These could be simple errors such as a missing title, incorrect URL, duplicate email address, etc.  

Learn more about Common Conference App Builder Import Data Errors and Import Exclusion Reasons

1. Correct the error in your source 
2. Click Import
3. Double check that you are not seeing any more import errors
4. Publish Proof Data to test
5. Publish Live Data to update your live version

3. Unable to Publish to Orphan Errors

If you see a red "Fix Error" button next to the publish button, your project has orphans. This means you have broken data links. For example, one of your imported sessions may be pointing to a speaker that does not exist in the speaker table. Fix your data errors in order to publish. 

What is an orphan error? (Internal broken links)

4. Data not mapped to be imported into the Conference App Builder

When you import from a third party or spreadsheet, did you map the particular data column to import? 

Think of your import like a spreadsheet with column headers. Using field mapping, you tell the Conference App Builder into which fields your columns should be imported to. Double check the field mapping for your import source that you are actually importing the content. 

What is Field Mapping? How do I data map my import sources? Content is showing in the wrong place?

5. Data not yet propagated in the 3rd party vendor API

If you are importing data from a 3rd party vendor or even a Google sheet, there may be a time delay between your updates in the 3rd party system and the ability to import those updates. For Google sheets, grab a coffee - it will update in a few minutes. For your other vendors, please check with them how long it could take for data changes to appear via the API.

6. Data not available in the API 

If you are importing data from a 3rd party vendor, the data may not be available via the API at all or a certain setting in your records pushes the data into the API. Please check with your vendor to understand which fields are available via the API and if there are certain field settings that trigger if data is included or excluded. 

Some triggers are outlined in the respective following articles: 

How to import data from ScholarOne to EventPilot?

How to import data from Confex to EventPilot?

How to import data from Planstone to EventPilot?

How to import data from Attendee Interactive to EventPilot?