How do session ratings work? (5 star rating)

Modified on Fri, 27 Jan 2023 at 03:05 PM

EventPilot natively supports Kirkpatrick Level 1 immediate attendee reaction feedback using a 5 level emotional rating scale. The satisfaction ratings are only available for analysis for organizers with access to the Conference App Builder (CAB). Rating scores are not displayed or shared within the app. 

Using EventPilot Pro, you can turn session ratings ON/OFF via CAB > Settings > App Settings > Session Rating/Survey > toggle ON

In order to show the prompt on the home screen for user's scheduled sessions, also toggle CAB > Settings > App Settings > Session Rating/Survey Card on Home to ON

If you decided to use Surveys instead of ratings, no ratings appear. Ratings versus Surveys is a global change. Instead of ratings, users are prompted to complete the session surveys. You cannot mix and match ratings and surveys. Learn more about surveys.

You can also link to external survey or polling tools instead of using the EventPilot surveys and ratings.

Within a session detail view:

A few minutes before a session ends, users have the option to rate that session on a scale from 1 to 5 using a star rating system. Users can also choose "Didn't Attend" to indicate why they would not provide feedback. Once users select a rating, it will be captured in the project’s analytics. Users must be logged in to rate and can rate a session within the session detail view regardless of whether or not they had scheduled it. Users may change their selection within the session detail view at any time.

For On Demand sessions that don't have a date and time in the schedule, the rating appears on the first day of your event (that date is based on your session setup - if you have a workshop 1 week before your first main day, your event in EventPilot starts with the workshop day - the first date where a user could add a session to their schedule)

Rating card on the home screen or in an activity feed:

Logged-in users are presented with cards, on the home screen and/or within an activity feed, for sessions they have scheduled and that have ended (up to a 60-minute delay for cards to appear on home screen or in activity feed). Once a user selects a rating on a card, the card animates away from their home screen and/or activity feed. The selection is reflected immediately in the session detail view and can be changed there at any time.

If there are further unrated scheduled sessions in the user's queue, a new card is presented. Cards appear in priority of 1) the most recently ended session scheduled, and 2) parent sessions (followed by subsessions).

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article