Audience: Event Organizers
Yes. If you expect a very large Zoom session, including sessions over 5,000 attendees, make sure your Zoom license is large enough for the meeting or webinar and allow time for any upgrade to complete.
What to do
- Confirm that your Zoom meeting or webinar license supports the number of attendees you expect.
- If you need more capacity, contact Zoom to upgrade the attendee limit as early as possible.
- For very large events, contact your Zoom representative in advance and provide the event date and time.
- Make sure you have a direct Zoom support contact available for the event.
Important note
Zoom has indicated that license upgrades may happen quickly, but they are not always instantaneous. Leave as much time as possible before the event.
How to purchase and assign a larger Zoom meeting license
If I have a large session over 5,000 attendees, do I need to do something special with Zoom?
Yes. You will need a Zoom license that is sufficiently large for your webinar.
In addition, contact your Zoom representative to inform them about your large meeting and provide details on the date and time. Ensure that you have a direct support contact at Zoom for any large events.