Attendee Questions & Onsite Support

List of commonly asked questions by conference app users onsite at the event.

I can't install Android from the store, do you have another option to install the app?
Your organizer should have provided you with a launch page to the app. Simply access this page from your desktop computer and you will see a URL listed to i...
Tue, 14 Jan, 2020 at 9:22 AM
I would like to share my favorite session on Facebook, is that possible?
Yes!  iOS10 and Android Users: To share a session on Facebook, you can use the sharing option in the session detail view of the app.  If you are prompt...
Fri, 15 Sep, 2017 at 12:13 PM
When I access an abstract, the text seems to be cut off?
Some content areas in the app are based on pre-formatted content that the organizer imports into the EventPilot CMS. If you notice abstracts that appear &#x...
Thu, 19 Nov, 2015 at 1:46 AM
How do I turn off WiFi Assist on iOS?
WiFi Assist is a feature on iOS that automatically uses your cellular data plan when WiFi is too slow. If your data plan is limited with only a few MB or ...
Wed, 2 Dec, 2015 at 12:57 AM
How long can a session comment be?
You can write up to 500 characters in a session comment.  Depending on your writing style, that's about 100 words or 2 paragraphs of 3 to 4 short...
Wed, 2 Dec, 2015 at 7:11 PM
Do you have tips to make my battery last longer?
During a conference, you may use an event app more than 100 times in only a few days. This is likely more usage than any other app you use on a daily basis ...
Wed, 20 Apr, 2016 at 3:03 PM
My colleagues sent me a .ics file of their schedules but I just want to see their sessions and not add it to my calendar. How do I view the file?
An .ics file is a calendar format you can export from the native apps to import into any calendar app. To just share your personal agenda with others, we re...
Thu, 24 Dec, 2015 at 6:48 AM
The Online Itinerary Planner is not loading?
Refresh your browser by holding the Shift key while pressing the reload button. Tip for Mac users: Command + Shift + R 
Tue, 25 Jun, 2019 at 10:15 AM
Which features are currently found only in the native apps, not the mobile web version of the app?
EventPilot includes a complimentary mobile web version of each native conference app. It contains nearly the entire feature set of the native version includ...
Wed, 25 Aug, 2021 at 10:24 AM
How do I upload a profile photo?
You can use a photo for your user profile, which is displayed in the messaging views when networking with others. You can access your Profile two different ...
Fri, 6 May, 2016 at 1:20 PM